Riviera Towel & Gift Co. Shipping Policy

We take great care to ship orders accurately and on time. While shipping issues are rare, we’ve outlined our policy below so expectations are clear and fair for all parties.

Carrier Responsibility
Once an order is shipped and tendered to the carrier (UPS, FedEx, DHL), the carrier assumes responsibility for delivery. Riviera Towel & Gift Co. is not the insurer of shipments but will assist clients in investigating any delivery issues.

Proof of Delivery
If a shipment is marked as “Delivered” by the carrier, including delivery date, time, and signature (when applicable), it is considered delivered. At that point, responsibility transfers to the recipient.

Missing or Mis-delivered Packages
If a package is marked delivered but cannot be located, we ask clients to:
• Check with receiving staff, mailrooms, neighbors, and building management
• Review security footage if available
• Confirm the delivery address and receiving window

We will open a carrier investigation on your behalf and pursue reimbursement where applicable.

Replacement Policy
Replacement of missing items is not automatic. Replacement decisions are made case-by-case based on:
• Carrier findings
• Shipment value
• Delivery confirmation details
• Client relationship and order history

In some cases, we may offer a partial replacement, cost-share, or discounted remake as a courtesy.

Forwarding & Third-Party Shipments
When orders are shipped to a client for forwarding, consolidation, or international re-shipment, Riviera Towel & Gift Co. is responsible only for delivery to the original U.S. destination provided.

Insurance & Signature Services
Clients may request declared value coverage or signature-required delivery at the time of order. These services add cost but significantly reduce delivery risk.

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*ASI / PPAI suppliers forum for fair shipping resolution.